We are committed to providing you with an exceptional shopping experience while respecting your privacy. This document outlines our Terms of Service and Privacy Policy to ensure transparency about how we operate and handle your data.
This website is operated by MEMS Keepsake. Throughout the site, the terms “we,” “us,” and “our” refer to MEMS Keepsake. We offer this website, including all information, tools, and services available here, to you, the user, on the condition that you accept and comply with all the terms, conditions, policies, and notices stated on this page.

Privacy Policy

  1. Collection of Information
    We collect personal information to fulfil your orders and enhance your experience with MEMS Keepsake.This includes:

    • Payment Details: Payment information is processed securely through third-party providers and is not stored by us.

    • Contact Information: such as your name, email address, billing and shipping addresses, and phone number.

    • Order Information: including products purchased, order history, and preferences.

  2. Use of Information
    Your information is used to:

    • Process and fulfil your orders.

    • Communicate with you about your order, promotions, or updates.

    • Improve our services and website based on usage patterns.

  3. Sharing Your Information
    We do not sell or rent your personal information. We may share data with trusted third parties who assist with:

    • Payment processing (e.g., [list payment providers like PayPal or Stripe])

    • Shipping and delivery

    • Marketing and analytics (in an anonymized form)
      These third parties are required to protect your information and use it only for the services they provide to MEMS Keepsake.

  4. Data Security
    We use industry-standard security measures to protect your personal information. However, please note that no system is entirely secure, and we cannot guarantee absolute security.

  5. Your Rights
    You may request to:

    • Access, correct, or delete your personal information.

    • Withdraw consent where we rely on it as a basis for processing.

    • Opt-out of marketing communications by following the unsubscribe link in emails.
      For inquiries about your data, please contact us at hi@memskeepsake.com.

  6. Changes to Our Privacy Policy
    We may update this policy to reflect changes in our practices. We encourage you to review it periodically.

Terms of Service

  1. Introduction
    By purchasing from MEMS Keepsake, you agree to our Terms of Service. Please read these terms carefully to understand your rights and responsibilities.

  2. Product Information
    Our MEMS photo albums are crafted with care. Due to the nature of the products, slight variations in colour or materials may occur. MEMS Keepsake reserves the right to make minor adjustments in product design or materials as needed.

  3. Pricing and Payment
    All prices on our website are displayed in AUD and may include applicable taxes. You can adjust the currency to your location using the currency selector on the left side of the home screen. MEMS Keepsake reserves the right to modify prices without prior notice.

  4. Promotions and Discount Codes
    Discount codes are non-transferable and cannot be combined with other offers.

  5. Shipping and Delivery
    We offer shipping throughout Australia, New Zealand, Canada, the UK, and the USA, with flat-rate fees calculated at checkout. For a full list of shipping rates, please refer to our Shipping and Returns page. MEMS Keepsake is not liable for any delays once your order has been handed over to the carrier.

  6. Refund Policy
    If you change your mind or make an incorrect selection, we’re happy to offer you a credit note or exchange to ensure you're completely happy with your choice.

    • For online purchases, if you wish to exchange or return an item, reach out to us within 10 days of receiving it at hi@memskeepsake.com with your order number and return request.

    • Returned items must be unused, in original condition, with packaging intact. MEMS Keepsake reserves the right to decline exchanges for items deemed used or damaged.

    • Returns are strictly prohibited if the adhesive slip on the photo album has been removed. A sticker on the first page indicates this policy. By removing the adhesive slip, you accept that the item is non-returnable.

    • Please allow up to 3 business days for processing your return. You will receive email notification once processed. Credit notes are valid for three years from issuance, sent via email with a unique code for online use. Note: Shipping for both returns and exchanges is the responsibility of the customer, who must arrange and pay for return shipping.

  7. Intellectual Property
    All content, including designs, images, and text on our website, is the property of MEMS Keepsake and may not be used without permission.

  8. Limitation of Liability
    MEMS Keepsake is not liable for any indirect, incidental, or consequential damages related to your purchase beyond the total cost of the product.

  9. Lost or Missing Returns
    MEMS Keepsake is not responsible for returns that are lost or go missing during transit. We strongly advise using a trackable shipping service for all returns to ensure safe delivery to our warehouse. Retain proof of postage and tracking information to avoid issues with your return.

  10. Changes to Terms
    You can review the most current version of the Terms of Service at any time on this page.
    We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or services following any changes constitutes acceptance of those changes.

  11. Governing Law
    These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New South Wales, Australia, at our business address: 18 Murraba Crescent, Tweed Heads, NSW 2485.